I booked for 6:15pm but we leave around 6:30pm, given the traffic situation in BGC, it is a waste of time. Also, the driver did not use the waze app until one of the passenger asked him to do so. However, he still did not follow the suggested route of waze and stick to the route that he often use. For the entire travel, he keep on asking us (passengers) which route to take since he is not familiar with SM San Lazaro. On the contrary, booking is fast and ok, and staff and driver are courteous.